Frequently Asked Questions

A non-refundable retainer is required to reserve every booking. The amount varies depending on the type of event, services selected, and total contract value. Your quote or invoice will clearly show the required retainer before booking.

Your non-refundable retainer reserves your event date and time exclusively for you. Once your booking is confirmed, we turn away other inquiries for that time, begin planning, and often purchase or prepare materials specifically for your event. Because those opportunities and preparations cannot be recovered, retainers are non-refundable.

Final payment is due before services begin unless other arrangements have been made in writing. Larger events, installations, and corporate bookings may have different payment schedules, which will be outlined in your contract or invoice.

Setup time allows us to be completely ready before your guests arrive. Whether we're installing balloon décor or preparing for face painting and balloon twisting, arriving early ensures your booked service begins on time and your guests receive the full experience you've reserved.

Outdoor events are subject to weather conditions. We will work with you to determine the safest and best option, which may include moving indoors, adjusting the schedule, or rescheduling when appropriate. Certain décor and entertainment services cannot safely operate in severe weather.

Whenever possible, we are happy to work with clients who need to reschedule. Rescheduled events are subject to our availability, and additional fees may apply if significant changes are required. Please contact us as soon as possible if your plans change.

If you need to cancel, please notify us as soon as possible. Your retainer remains non-refundable, but any refundable amounts beyond the retainer will be handled according to the terms of your agreement and the timing of your cancellation.

Although extremely rare, if we are unable to fulfill your booking due to circumstances beyond our control, we will make every reasonable effort to provide an appropriate solution. If we cannot perform the contracted services, any payments made for services not provided will be refunded.

Our team often has additional commitments scheduled throughout the day. If you would like to extend your event, we'll do our best to accommodate your request if our schedule permits. Additional time is billed at our current hourly rate.

Your reservation secures our team exclusively for the scheduled time listed in your booking. If your event ends early or you decide to conclude our services before the scheduled end time, the remaining time is not refundable.

If your event is running ahead of schedule, we're happy to discuss ways to make the most of your remaining time, such as serving additional guests, creating extra balloon designs, taking more photos, or adding other activities when appropriate.

To provide the best possible experience for your guests, we ask that the event host provide:

• A flat, level space measuring at least 10' × 10' for each entertainment station.
• When outdoors, a location that is protected from heavy rain and, whenever possible, direct sunlight.
• Access to electricity may be required during hot, humid, or cold weather so we can operate fans or heaters for the comfort and safety of our artists. Electricity is also required for evening events or indoor locations with limited lighting to ensure guests receive the highest quality face painting and balloon creations.
• For outdoor daytime events, shaded locations are strongly recommended whenever possible.

For festivals and larger public events, we recommend that our booth not be placed directly beside generators, speakers, live entertainment, or other loud attractions. Excessive noise makes it difficult for our artists to communicate with guests—especially young children—which is important during face painting and balloon twisting. Clear communication helps us provide a safer, more comfortable experience and reduces the risk of accidental movement during face painting.

If you have questions about your event location, we're happy to help determine the best setup before your event.

We accept all major credit and debit cards, as well as other secure online payment methods through our invoicing system.
Business checks may also be accepted by prior arrangement.

Your booking is confirmed once your required retainer has been received.
Final payments (on event day) must be paid by credit/debit card or in cash.

There is a 3% processing fee added to credit/debit card purchases.

6% Kentucky sales tax will be added when applicable.

Yes. We have all the proper licensing and insurance for our industry.